Frequently Asked Questions


How It Works


What is a GroupGreeting card?

A GroupGreeting card is a digital greeting card that can be signed by multiple people (family, friends, coworkers). You create the card and tell us where and when to send it. Then you invite other people to sign by emailing them the card URL link. By using GroupGreeting, you no longer have to discreetly pass the "manila folder" around the office or amongst friends.

How much does a GroupGreeting card cost?

Each card costs $3.99 USD. This includes unlimited signers, unlimited pages, multiple templates, and a PDF version of the card available upon delivery. We have partnered with PayPal to make your transactions secure.

How do I sign the card after I've purchased it?

After purchasing the card, click on Return to Merchant in PayPal to be redirected to GroupGreeting. Click on the recipient's name to access the card, and then click "Sign the Card" on the right side.

How do I invite others to sign the card?

You may invite others to sign the card by emailing them the card URL link. To get the link, sign in to your account and click the recipient's name to access the card. Then copy the URL link from the orange box in the upper right corner or from the address bar. Be sure to schedule the card delivery date a few days ahead so everyone has time to add a message.

Do you have to register for an account to sign the card?

No, registration is not required to sign a card, but we do request an email address. If a signer would like to change a message after it's been submitted, we require registration and login with the same email used to sign the card. Please note we do not share email addresses with any third parties, nor do we use your email for spam or any other purpose.

How do I create a custom cover?

To create a custom cover, please choose the Custom Card option on the cover selection page. After purchasing the card, you should be redirected to the My Account page. Access the card by clicking the recipient's name, and then go to "Add Image." Then follow the prompts to upload an image in one of the following formats: jpg, jpeg, gif, bmp, png (max file size: 5 MB). Please be sure to upload the image on page 0 of the card.

Can I print the card?

A PDF version of the card will be available to download and print after the card has been delivered. However, please note the printed copy will be a low-resolution version as the card is primarily intended for online viewing.

Making Changes to Your Card


How do I change the delivery date?

You may change the delivery date by going to Card Settings, which will take you to the Card Details page. After changing the delivery date and time, please be sure to click "Update" to finalize the change.

How do I edit something that I wrote?

Once a message is submitted, the entry is converted into a digital image, and the text cannot be edited. However, you may delete and rewrite your entry by logging into your account and clicking "Move/Delete". If you do not have an account, please register with the email you used to sign the card.

Can I add pages to a card?

Your card will always have a blank page at the end of the card to allow additional space for signers. When someone signs on the last page, another blank page is automatically generated, but you cannot manually add more pages yourself.

Troubleshooting


Someone has written on top of another person's message. How do I fix it?

To move an entry, first make sure you are logged into your account. Then go to the My Account page and click "Move/Delete". Select the overlapping entry and move it to an empty space on the same page or another page. Click "Finalize" to complete the change.

I sent a GroupGreeting card, but the recipient didn't receive it. Why?

If the recipient's email address was entered correctly, then our GroupGreeting email was very likely blocked or deleted by a spam filter and/or firewall. The best way around this issue is for you to email the recipient directly. You may forward the notification email we automatically send to you at the same time we email the recipient, or you may simply copy and paste the card link in a new email. This way the email will come from a recognized address rather than ours.

If you did not receive the notification email from us, then your spam filter and/or firewall may be blocking or deleting our emails to you as well. Adding "[email protected]" to your address book should help with this issue in the future.

Annual Subscription Plans


How do I sign up for an annual subscription plan?

Email us at [email protected] with the name of the plan you’d like to purchase and the email address of the account holder. We will send you an invoice for the subscription fee and within 24 hours of receiving payment, your plan will be activated. Your one-year subscription period begins on the date of payment.

How are plans billed?

We will send you an invoice for the fee associated with the annual plan you select. Your plan will be effective starting on the day we receive payment. In the month prior to the end of your subscription term, we will email you a reminder your subscription will be ending and give you the option to renew, change or cancel your subscription plan at the end of your term. If you elect to renew or change your plan, we will send you an invoice for the selected plan.

What is the refund policy?

For all annual subscription plans, we offer a full refund within 30 days of purchase. Refunds are provided for cancellations or downgrades made within the first 30 days of your subscription period. After 30 days, you may still cancel your subscription plan, but no refunds will be issued. Refunds will be issued to the same account from which the purchase was made. You may cancel your subscription plan anytime by emailing us at [email protected]

What if I need more cards during my subscription period?

If you use all the cards in your plan and need more cards before your current subscription term has ended, you have two options. One option is to pay for each card individually at $3.99. This option is best if you only need a handful of more cards. The second option is to upgrade to a higher plan. If you would like to upgrade your plan, please contact us at [email protected] We will bill you for the difference in price and convert your plan for the remaining period of your current subscription term.

Can I transfer my plan to another person?

Each account is associated with a single email address, and therefore, subscription plans are for one user per account and are non transferable.

Do unused cards roll over to the next year?

No, unused cards do not roll over to the next year.

Do you have a plan that includes more than 100 cards per year?

For plans that include 100+ cards, please contact us at [email protected] for a quote. We would be happy to customize a plan to meet your needs.


Have more questions?

If you don't see your question answered here, just contact us.