FAQ

Frequently Asked Questions

How it Works

Q: What is a GroupGreeting card?

A GroupGreeting card is a digital greeting card that can be signed by multiple people (family, friends, coworkers). You create the card and tell us where and when to send it. Then you invite other people to sign by emailing them the card URL link. By using GroupGreeting, you no longer have to discreetly pass the "manila folder" around the office or amongst friends.

Q: How much does a GroupGreeting card cost?

Each card costs $4.99 USD. This includes unlimited signers, unlimited pages, the ability to add images and a PDF version of the card available upon delivery. To ensure you see prices in your local currency and avoid bank fees, please turn off your VPN (virtual private network) before clicking the Buy Now button.

Q: How do I pay for a card?

To buy the card you created, go to the My Account page and click on the recipient's name. That will bring you to the payment page, where you need to click the "Buy Now" button.

Please note we don't utilize a cart system, so you'll need to buy one card at a time.

Q: Does GroupGreeting work outside of the U.S.?

Yes! Our service is purely digital, so we are able to electronically deliver cards to individuals all around the world. Our prices are stated in U.S. dollars, but when you go through the payment step, our payment processor will do the currency conversion.

Q: How do I sign the card after I’ve purchased it?

After purchasing the card, you'll be redirected to the My Account page. Click on the recipient’s name to access the card, and then click the "Sign the Card" button. If you're using a mobile phone, the "Sign" button is above the card image.

Q: How do I invite others to sign the card?

After purchasing the card, you may invite others to sign it by sending them the card URL link. To get the link, sign in to your account and click the recipient’s name from the My Cards tab. Then click the "Invite Others to Sign" button to copy the link. You may share the link via email, text, social media, messenger, etc. You may invite multiple people at once or individually.

Q: Do you have to register for an account to sign the card?

No, registration is not required to sign a card, but we do require a name. If you do not want your name displayed, you may click the eye icon in the From field.

Q: Is there an option for private messages?

Since these are group cards, there is no option for private messages. Just like on a physical paper card, everyone can see everyone's messages.

Q: How do I create a custom cover?

When selecting the card cover, click on "Upload a custom cover." Then click the "Upload my own" button to upload your image in one of the following formats: jpg, jpeg, gif, bmp, png (max file size: 5 MB). The optimal size for the image is width of 440px and height of 550px.

Q: Can I print the card?

A PDF version of the card will be available to download and print after the card has been delivered. However, please note the printed copy will be a low-resolution version as the card is primarily intended for online viewing.

Q: Is there a maximum number of people who can sign a card?

There is no maximum number of people who can sign a card. The card starts with 1 blank page, but our system automatically adds a blank page at the end of the card whenever the last blank page is signed. This encourages signers to fill up the existing pages rather than skipping ahead and leaving empty pages in-between. Don’t worry—you'll never run out of space!

Q: How long is the card available?

The card will be available online for one year from the delivery date. If you'd like to keep the card longer, you can download a PDF version of the card which will be available when the card is delivered.

Q: Are the cards private?

Our cards are considered semi-private in the sense that only those who have the card link can access the card. Additionally, the card links are not searchable on the web. However, the cards are not indexed or password-protected. You are responsible for whom you share the card with and how you share it (email, text, social media, etc.)

Q: How can I change the sender name of a card?

The default sender name is the name on your account. If you prefer to show a group name as the card sender (such as XYZ Team), you can change this by going to the Account Settings tab. Then click Custom "From" Name from the Settings menu.

Q: How do I change my password?

To change your password, go to the Account Settings tab. Then click Change Password from the Settings menu. If you forgot your password and cannot log in, please click the Forgot Password link on the Login page to have a temporary password sent to you.

Q: How do I change my account email address?

To change your account email address, go to the Account Settings tab. Click General Information from the Settings menu to update your email address.

Making Changes to Your Card

Q. How do I delete blank pages?

There isn't a way to remove a blank page in the beginning or middle of a card, so we recommend moving messages from the end to fill up the space. As the card creator, you can move anyone's entry by clicking the Edit the Card button.

The blank page at the end of the card will remain until the delivery time so signers have space to add messages. When the card is delivered, our system will automatically remove the last blank page if there are an even number of card pages with entries. If there's an odd number, the blank page will remain in order to maintain the 2-page layout and page turning animation.

Q: How do I change the delivery date/time?

You can change the delivery date and/or time anytime before the card is sent by following these steps:

  1. Click on My Account on the top right of the screen (must be logged in).
  2. Click the Settings button to the right of the recipient's name. If you're on a mobile phone or tablet, scroll to the right to see the Settings button.
  3. Change the delivery date to a new date/time and click the Save Changes button.

Q: How do I edit something that I wrote?

CARD SIGNERS: Click the Edit the Card button and go to the page with your entry. Then click the Edit button next to your message. This will bring up the message box, and you can revise your text. Click Done to save.

If you don't see the Edit the Card button, then you’ll need to register/log in first with the same email address submitted when signing the card. If you didn't submit an email address, then please contact us to delete your message and you can sign the card again.

CARD CREATORS: Make sure you're logged in. Click the Edit the Card button and go to the page with your entry. Then click the Edit button next to your message. This will bring up the message box, and you can revise your text. Click Done to save.

As the card creator, you can only edit the text of your own message, but you're able to move or delete anyone's entry on the card.

Q: Can I add pages to a card?

Your card will always have a blank page at the end of the card to allow additional space for signers. When someone signs on the last page, another blank page is automatically generated, but you cannot manually add more pages yourself.

Q: How do I change the card cover?

You can change the card cover by following these steps:

  1. Click on My Account on the top right of the screen (must be logged in).
  2. Click the Settings button to the right of the recipient's name. If you're on a mobile phone or tablet, scroll to the right to see the Settings button.
  3. Click Choose a different cover and select a new cover.
  4. Click Use this Cover and then the Save Changes button.

Q: Can I change the recipient's name or email address?

You can change the recipient's name and/or email address anytime before the card is sent by following these steps:

  1. Click on My Account on the top right of the screen (must be logged in).
  2. Click the Settings button to the right of the recipient's name. If you're on a mobile phone or tablet, scroll to the right to see the Settings button.
  3. Change the recipient name and/or email address and click the Save Changes button.

Troubleshooting

Q: How do I fix an overlapping message?

CARD SIGNERS: To move your message, click the Edit the Card button and go to the page with your entry. Then click the Edit button next to your message. Drag your message to an empty space or use the page arrows to change pages. Click Done to save.

If you don’t see the Edit the Card button, you’ll need to register/log in first with the same email address submitted when signing the card. If you didn't submit an email address, then please contact us to move your message.

CARD CREATORS: Make sure you’re logged in. Click the Edit the Card button and go to the card page with the overlapping entry. Click the Move button next to the entry. Drag the text box to an empty space or use the page arrows to change pages. Click Finalize to save.

Q: I can't sign the card. What could be wrong?

If you're having trouble signing a card, here are the most common issues:

  1. When you click Sign the Card, a message box should pop up. If not, then it's likely you need to disable pop-up blockers.
  2. If you cannot see the card images, you may be on VPN and your firewall is preventing you from seeing our page. Try logging off VPN and accessing the card again or sign from your phone.
  3. If you cannot see the Next button on the message box, your monitor is too zoomed in. To zoom out if you're on a PC, click CTRL and "-" (minus button). If you're on a MAC, click COMMAND "-" (minus button). You can also click on View and zoom out.

Q: I sent a GroupGreeting card, but the recipient didn’t receive it. Why?

If the recipient's email address was entered correctly, then our GroupGreeting email was very likely blocked or deleted by a spam filter and/or firewall. The best way around this issue is for you to email the recipient directly. You may forward the notification email we automatically send to you at the same time we email the recipient, or you may simply copy and paste the card link in a new email. This way the email will come from a recognized address rather than ours. If you did not receive the notification email from us, then your spam filter and/or firewall may be blocking or deleting our emails to you as well. Adding "[email protected]" to your address book should help with this issue in the future.

Annual Subscription Plans

Q. What is the annual subscription period?

Annual plans are 12 months and begin on the date of purchase. For example, if you purchase a plan on August 1, 2020, then your subscription period ends on August 1, 2021.

Q: Do annual plans auto-renew?

Our plans are not renewed automatically. When your plan ends, you will need to purchase another plan.

Q: What is the refund policy?

Refunds are provided only for cancellations made within the first thirty (30) days of your subscription period. Refunds will be given less the cost of transaction fees and any cards delivered within the first 30 days. After 30 days, you may still cancel your subscription plan, but no refunds will be issued. Refunds will be issued to the same account from which the purchase was made. You may cancel your subscription plan anytime by emailing us at [email protected]

Q: What if I need more cards during my subscription period?

If you use all the cards in your plan and need more cards, you can either pay for each card individually at $4.99 or purchase a new plan. You can buy a new plan directly from the Pricing page, and the new plan will be reflected when you've used up your card allotment in your current plan.

Q: Do unused cards roll over to the next year?

No, unused cards do not roll over to the next year. If you are nearing the plan end date and have remaining cards, we recommend creating and scheduling them in advance. If you create the cards prior to the plan end date, they will still be counted towards your annual allotment and will be delivered after your plan ends.

Q: Do you have a plan that includes more than 100 cards per year?

For plans that include 100+ cards, please contact us at [email protected] for a quote. We would be happy to customize a plan to meet your needs.

Q: How can I send the same card to multiple people?

Annual plan holders have access to the "clone" feature, which allows you to send the exact same card and all its existing entries to multiple people. Each cloned card will count towards your annual card allotment.

  1. Create one "master" card. Send the card link to those who should sign it, or you can leave it blank.
  2. After everyone is done signing, click the Clone button from the My Cards tab.
  3. You'll be taken to the Importer page, where you can download our template to input the recipients' information and delivery dates.
  4. Upload the completed template. Depending on how many cards you're creating, it may take our system up to an hour to complete.
  5. Check the My Cards tab to see the finished cards.

Q: How do I upload my company's logo to the card?

To add your company logo to your finished cards, go to Account Settings > Upload Logo. Your logo will appear below the finished card after the delivery time has passed.

Q: How do I invite additional users to share my annual plan?

You can add multiple users (up to 100) to share your annual plan, and any cards they create will be deducted from your annual card allotment. Each user will have their own account login and password, so you will not be able to view their cards (and vice versa). However, you can see how many cards they've used and set a cap on how many cards they can send.

  1. Go to the Subscription tab.
  2. Click User Management
  3. Click the Invite button and enter the names and email addresses of those who can share the plan.
  4. The invitees will receive an email from GroupGreeting with a link to register for their own accounts (or to log in if they already have an account). Once the invitees register or login using the link from the invitation email, they will be part of the plan and can create cards immediately.

Have more questions?

If you don’t see your question answered here, just contact us. We’re happy to help!