Frequently Asked Questions

How does it work?

GroupGreeting is a simple online service that lets multiple people (co-workers, friends, family) sign a digital greeting card for someone. You create the card and then invite other people to sign it. By using GroupGreeting, you will no longer have to discreetly pass the "manila folder" around the office or amongst friends.

How do I sign the card after I've purchased it?

After purchasing the card, you should be redirected to the My Cards tab. From there, click on the name of the recipient to access the card. Then click "Sign the Card" on the right side of the screen.

How much does a GroupGreeting card cost?

Each card costs $2.50 USD. This includes unlimited signers, unlimited pages, multiple templates, and a PDF version of the card. We have partnered with PayPal to make your transactions secure.

How do I invite others to sign the card?

You may invite others to sign the card by emailing them the card link. The card link is provided in the confirmation e-mail you'll receive after purchasing the card. You may also copy the link from the URL bar or the orange box on the card page.

How do I change the delivery date?

You may change the delivery date by going to Card Settings, which will take you to the Card Details page. After you change the delivery date and time, please remember to click "Update."

I sent a GroupGreeting card, but the recipient didn't receive it. Why?

If the recipient's email address was entered correctly, then our GroupGreeting email was very likely blocked or deleted by the spam filter and/or email provider. The best way around the spam issue is for you to email the recipient directly. You may forward the notification email we automatically send to you at the same time we email the recipient, or you may simply copy and paste the card link in a new email. This way the email will come from a recognized address rather than ours.

If you did not receive the notification email from us, then your spam filter and/or email provider may be blocking or deleting our emails to you as well. Adding "[email protected]" to your address book should help with this issue in the future.

How do I create a custom cover?

To create a custom cover, please choose the Custom Card option on the cover selection page. After purchasing the card, you should be redirected to the My Cards tab. Access the card by clicking on the recipient's name, and then click "Add Image." From there follow the prompts to upload an image one of the following file formats: jpg, jpeg, gif, bmp, png (max file size: 5 MB). Please be sure to upload the image on page 0 of the card.

Can I print the card?

After the card is sent, a PDF version of the card will be available on the card viewing page. Please note the printed copy will be a low-resolution version as the card is primarily intended for online viewing.

How do I edit something that I wrote?

Once you submit your message, you cannot edit the text. However, you can delete and rewrite your entry. To do so, log into your account and click "Edit Entries". If you do not have an account, register with the email you used to sign the card.

Someone has written on top of another person's text. How do I fix it?

Log into your account and click on "Edit Entries". Then select the message and relocate it on the page or move it to another page.

Why is an email address required when signing the card?

Email addresses are required solely for user authentication. We do not share email addresses with any third parties, nor do we use your email for spam or any other purpose.

Have more questions?

If you don't see your question answered here, just contact us.