FAQ

Frequently Asked Questions

How it Works

Q: What is a GroupGreeting card?

A GroupGreeting card is a digital greeting card that can be signed by multiple people (family, friends, coworkers). You create the card and tell us where and when to send it. Then you invite other people to sign by emailing them the card URL link. By using GroupGreeting, you no longer have to discreetly pass the "manila folder" around the office or amongst friends.

Q: How much does a GroupGreeting card cost?

Each card costs $4.99 USD + tax. This includes unlimited signers, unlimited pages, the ability to add images and a PDF version of the card available upon delivery. To ensure you see prices in your local currency and avoid bank fees, please turn off your VPN (virtual private network) before clicking the Buy Now button.

Q: How do I pay for a card?

To buy the card you created, go to the My Account page and click on the recipient's name. That will bring you to the payment page, where you need to click the "Buy Now" button.

Please note we don't utilize a cart system, so you'll need to buy one card at a time.

Q: Does GroupGreeting work outside of the U.S.?

Yes! Our service is purely digital, so we are able to electronically deliver cards to individuals all around the world. Our prices are stated in U.S. dollars, but when you go through the payment step, our payment processor will do the currency conversion.

Q: How do I sign a card?

If you're the card creator, click the Sign card for "Name" button from the My Account page and then follows the steps below.

If someone else sent you a card link, click the link provided and then follow the steps below.


  1. Click the Sign Card button. If you're using a mobile phone, click the pencil icon button.
  2. A text box will open on the card. Type in your message, and add your name where it says "Your name." To hide your name, click the "eye" icon.
  3. If you want to move your message, click and drag the text box to an open space. To change pages, use the page arrows. Finally, click Save to save your message.
Q: How do I invite others to sign the card?

After purchasing the card, you may invite others to sign by sending them the card URL link. Please follow the directions below.


  1. To get the link, sign in to your account and click Invite from the My Cards tab and copy the link.
  2. You can also click the recipient's name from the My Cards tab and then click the Invite others to sign button to copy the link. If you're using a mobile phone, the button is below the card image.
  3. Finally paste the link into an email, text or however you prefer to invite signers. You can invite everyone all at once or email them individually -- whatever you prefer!
Q: Do you have to register for an account to sign the card?

No, registration is not required to sign a card, but we do require a name. If you do not want your name displayed, you may click the eye icon in the From field.

Q: Is there an option for private messages?

Since these are group cards, there is no option for private messages. Just like on a physical paper card, everyone can see everyone's messages.

Q: How do I create a custom cover?

When selecting the card cover, click on "Upload a custom cover." Then click the "Upload my own" button to upload your image in one of the following formats: jpeg, png, jpg, gif (max file size: 5 MB). The optimal size for the image is width of 440px and height of 550px.

Q: Can I print the card?

A PDF version of the card will be available to download and print after the card has been delivered. However, please note the printed copy will be a low-resolution version as the card is primarily intended for online viewing.

Q: Is there a maximum number of people who can sign a card?

There is no maximum number of people who can sign a card. The card starts with 1 blank page, but our system automatically adds a blank page at the end of the card whenever the last blank page is signed. This encourages signers to fill up the existing pages rather than skipping ahead and leaving empty pages in-between. Don’t worry—you'll never run out of space!

Q: How long is the card available?

The card will be available online for one year from the delivery date. If you'd like to keep the card longer, you can download a PDF version of the card which will be available when the card is delivered.

Q: Are the cards private?

Our cards are considered semi-private in the sense that only those who have the card link can access the card. Additionally, the card links are not searchable on the web. However, the cards are not indexed or password-protected. You are responsible for whom you share the card with and how you share it (email, text, social media, etc.)

Q: How can I change the sender name of a card?

The default sender name is the name on your account. If you prefer to show a group name as the card sender (such as XYZ Team), you can change this by going to the Account Settings tab. Then click Custom Sender Name from the Settings menu.

Q: How do I change my password?

To change your password, go to the Account Settings tab. Then click Change Password from the Settings menu. If you forgot your password and cannot log in, please click the Forgot Password link on the Login page to have a temporary password sent to you.

Q: How do I change my account email address?

To change your account email address, go to the Account Settings tab. Click General Information from the Settings menu to update your email address.

Q: Do you support other languages?

Our system supports the majority of languages, so you can write your message in Spanish, German, French, Chinese, Japanese, Korean, Arabic, Russian, Indian and many other languages.

Q: Can I add text to a custom cover?

You aren't able to add text to a custom cover image after it's been uploaded. What we recommend is to add text to a cover image using another program like Google Slides, Photoshop or Word. Then take a screenshot of the image with the text and upload the new image for your cover.

Q: Is there a character limit for each message?

We have a 700-character limit due to size limits of the actual page. That said, signers can sign the card again or as many times as they want. The signer can put "...continued" to show their message continues onto another page.

Q: How can I get a receipt for my purchase?

After you purchased your card, you were sent an email receipt from our payment provider. If you can't find that receipt, you can also get a receipt from our site.

Click on My Account in the top right of the screen (must be logged in), then click on the Receipt button next to the card you bought. If you need a receipt for a subscription plan, click the Subscription tab and then the Receipt button.

Q: Do you charge sales tax?

We weren't charging sales tax previously, but if your state requires tax on digital goods and services, this will be added based on your billing details at purchase.

If you are from a tax exempt organization, please upload the tax exemption certificate to your account by going to Account Settings > Tax Exemption Certificate.

Making Changes to Your Card

Q. How do I delete blank pages?

There isn't a way to remove a blank page in the beginning or middle of a card, so we recommend moving messages from the end to fill up the space. As the card creator, you can move anyone's entry by clicking the message/photo and using the page arrows to move the entry to another page.

The blank page at the end of the card will remain until the delivery time so signers have space to add messages. When the card is delivered, our system will automatically remove the last blank page if there are an even number of card pages with entries. If there's an odd number, the blank page will remain in order to maintain the 2-page layout and page turning animation.

Q: How do I change the delivery date/time?

You can change the delivery date and/or time anytime before the card is sent by following these steps:

  1. Click on My Account on the top right of the screen (must be logged in).
  2. Click the Settings button to the right of the recipient's name. If you're on a mobile phone or tablet, scroll to the right to see the Settings button.
  3. Change the delivery date to a new date/time and click the Save Changes button.

Q: How do I edit or move something that I wrote?

CARD SIGNERS: Click on your entry, and the text box should reappear. You can edit the text, or click and drag the message to move it. If you want to move your entry to another page, click the page arrows to change pages. Once you're done, click the Save button to finish.

If you aren't able to edit your message, then it's likely you closed out your session or you're using a different device than what you signed the card with. If that's the case, then please send us the card link and page number of your entry. We'll delete your message for you, and you can sign the card again.

CARD CREATORS: Click on your entry, and the text box should reappear. You can edit the text, or click and drag the message to move it. If you want to move your entry to another page, click the page arrows to change pages. Once you're done, click the Save button to finish.

As the card creator, you can only edit the text of your own message, but you're able to move or delete anyone's entry on the card.

Q: Can I add pages to a card?

Your card will always have a blank page at the end of the card to allow additional space for signers. When someone signs on the last page, another blank page is automatically generated, but you cannot manually add more pages yourself.

Q: How do I change the card cover?

You can change the card cover by following these steps:

  1. Click on My Account on the top right of the screen (must be logged in).
  2. Click the Settings button to the right of the recipient's name. If you're on a mobile phone or tablet, scroll to the right to see the Settings button.
  3. Click Choose a different cover and select a new cover.
  4. Click Use this Cover and then the Save Changes button.

Q: Can I change the recipient's name or email address?

You can change the recipient's name and/or email address anytime before the card is sent by following these steps:

  1. Click on My Account on the top right of the screen (must be logged in).
  2. Click the Settings button to the right of the recipient's name. If you're on a mobile phone or tablet, scroll to the right to see the Settings button.
  3. Change the recipient name and/or email address and click the Save Changes button.

Troubleshooting

Q: How do I fix an overlapping message?

CARD SIGNERS: Click on your entry. Resize or click and drag your message to an open space so it's no longer overlapping. If you want to move to another page, click the page arrows to change pages. Once you're done, click the Save button to finish.

If you aren't able to move your entry, then it's likely you closed out your session or you're using a different device than what you signed the card with. If that's the case, please email us the card link and the page number of your entry, and we'll move it for you.

CARD CREATORS: Make sure you’re logged in. Click on the entry you want to move and drag it to an open space. If you want to move it to a different page, click the page arrows to change pages. Once you're done, click the Save button to finish.

Q: I can't sign the card. What could be wrong?

  1. If you can't see the card images, you may be using a virtual private network (VPN), and your VPN may be preventing our images from being seen. Try logging off VPN and accessing the card again or sign from your phone if it's not on VPN.
  2. If you can't see the card images but you're not on a VPN, try disabling your ad-blockers and then visit the card again. We use Google to host all of our images, and some ad-blockers count Google as an ad provider and thus won't display our images.
  3. If there is no Sign card button, the card has already been delivered. Cards are closed to signing after the delivery time because they're considered in the hands of the recipient. If that's the case, we recommend emailing or texting your message directly to the recipient.

Q: I sent a GroupGreeting card, but the recipient didn’t receive it. Why?

If the recipient's email address was entered correctly, then our GroupGreeting email was very likely blocked or deleted by a spam filter and/or firewall. The best way around this issue is for you to email the recipient directly. You may forward the notification email we automatically send to you at the same time we email the recipient, or you may simply copy and paste the card link in a new email. This way the email will come from a recognized address rather than ours. If you did not receive the notification email from us, then your spam filter and/or firewall may be blocking or deleting our emails to you as well. Adding "[email protected]" to your address book should help with this issue in the future.

Q: I can't see the card images. What could be wrong?

If you cannot see the card images, it may be for one of the following reasons.

  1. VPN: Your VPN may be preventing our images from being seen. Try logging off VPN and accessing the card again or sign from your phone if it's not on VPN.
  2. Firewall: If you're using your company's network, a firewall may be preventing our images from being seen. You can test this by visiting our site from your mobile phone and make sure you're using your network carrier (Verizon, AT&T, etc.) and not the company network.
  3. Ad-blockers: We use Google to host all of our images, and some ad-blockers count Google as an ad provider and thus won't display our images. Try disabling your ad-blockers and then visit the card again.

Subscription Plans

Q: What is the annual subscription period?

Annual plans are 12 months and begin on the date of purchase. For example, if you purchase a plan on August 1, 2020, then your subscription period ends on August 1, 2021.

Q: Do annual plans auto-renew?

Our plans are not renewed automatically. When your plan ends, you will need to purchase another plan.

Q: What is the refund policy?

Refunds are provided only for cancellations made within the first thirty (30) days of your subscription period. Refunds will be given less the cost of transaction fees and any cards delivered within the first 30 days. After 30 days, you may still cancel your subscription plan, but no refunds will be issued. Refunds will be issued to the same account from which the purchase was made. You may cancel your subscription plan anytime by emailing us at [email protected].

Q: What if I need more cards during my subscription period?

If you use all the cards in your plan and need more cards, you can either pay for each card individually at $4.99 or purchase a new plan. You can buy a new plan directly from the Pricing page, and the new plan will be reflected when you've used up your card allotment in your current plan.

Q: Do unused cards roll over to the next year?

No, unused cards do not roll over to the next year. If you are nearing the plan end date and have remaining cards, we recommend creating and scheduling them in advance. If you create the cards prior to the plan end date, they will still be counted towards your allotment and will be delivered after your plan ends.

Q: Do you have a plan that includes more than 100 cards per year?

For plans that include 100+ cards, please contact us at [email protected] for a quote. We would be happy to customize a plan to meet your needs.

Q: How can I send the same card to multiple people?

Plan holders have access to the "clone" feature, which allows you to send the exact same card and all its existing entries to multiple people. Each cloned card will count towards your annual card allotment.

  1. Create one "master" card. Send the card link to those who should sign it, or you can leave it blank.
  2. After everyone is done signing, click the Clone button from the My Cards tab.
  3. You'll be taken to the Importer page, where you can download our template to input the recipients' information and delivery dates.
  4. Upload the completed template. Depending on how many cards you're creating, it may take our system up to an hour to complete.
  5. Check the My Cards tab to see the finished cards.

Q: How do I upload my company's logo to the card?

To add your company logo to your finished cards, go to Account Settings > Upload Logo. Your logo will appear below the finished card after the delivery time has passed.

Q: How do I invite additional users to share my plan?

You can add multiple users (up to 100) to share your plan, and any cards they create will be deducted from your plan's card allotment. Each user will have their own account login and password, so you will not be able to view their cards (and vice versa). However, you can see how many cards they've used and set a cap on how many cards they can send.

  1. Go to the Subscription tab.
  2. Click User Management
  3. Click the Invite button and enter the names and email addresses of those who can share the plan.
  4. The invitees will receive an email from GroupGreeting with a link to register for their own accounts (or to log in if they already have an account). Once the invitees register or login using the link from the invitation email, they will be part of the plan and can create cards immediately.

Have more questions?

If you don’t see your question answered here, just contact us. We’re happy to help!